Privacy Policy

Privacy Policy

Thank you for using the Valley Transit District (“VTD”) mobile application (the “App”). Please carefully review our “Privacy Policy,” as it will explain how our organization uses the personal data we collect from you when you use our App. To use the App, you must provide certain personal information. VTD utilizes Via Mobility LLC (“Via”) to support the provision of the App so personal information may be provided to Via. This Policy outlines our practices for collecting, using, maintaining, protecting and disclosing such information.

This policy does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Company or any third party, including our affiliates and subsidiaries.

Any third party, including our affiliates and subsidiaries, including through any application or content, including advertising, that may link to or be accessible from or through the App or a website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the App. By accessing or using the App, you agree to this privacy policy. This policy may change from time to time. Your continued use of this App after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. For more details, please see our Terms of Use Policy.

1. Information Collected/Purpose of Collecting Information

We collect personal identifiable information (“PII”) and other information about you when it is (1) provided directly from you and (2) automatically as you navigate our website or use the App.

VTD may collect PII from you:

• When you register for the App.
• When you sign fill out a form.
• When you respond to a survey.
• When you create an account for the App.
• From details of transactions you carry out through the App.
• When you register, you must create a user account to make a reservation through our mobile application or Website, and to register you may need to provide your name, phone number, and email address, and may provide other optional information.

If you provide us with your credit card information, we do not store or keep your credit card information. All credit card information provided by you is handled through a third-party secure vendor, and is subject to such vendor’s policies.

VTD may also automatically collect information regarding your usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies details when you visit our Website. These technologies may be used in analyzing trends, administering our Website and the App, and tracking traffic data and logs. This information is gathered from all users and visitors.

This information will be used several purposes, including but not limited to, in the management and administration of the App, for operative purposes related to rides booked via the App, to personalize your experience with the App, to send periodic emails which may be used to send you information and updates pertaining to your order, updates with occasional company news, updates related to our Services, and to operate and maintain the Website for marketing and other advertising purposes.

Disclosure of Information to Via and Third Parties

We do not sell, trade, disclose, or otherwise transfer to outside parties any personal identifiable information. This does not include disclosure to trusted third parties, including but not limited to Via, who assist us in operating the App, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Your personal information may be released to Via in order to support the provision of use of the App. Otherwise, we will only release personal information to third parties who assist us in operating our Website, the App, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Website and App policies, or protect ours or other’s rights, property, or safety as further described herein. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We have no control over, nor do we bear any responsibility for the privacy policies and/or content of Via or any third party sites, services, or advertisers linked to or accessible on our Website, or the cookies these sites, services or advertisers might set in your browser. For more information related to Via’s privacy policy, please refer to their privacy policy, at: ridewithvia.com/legal/privacy/.

Security

We use reasonable administrative, technical, personnel and physical measures to safeguard personal information in our possession against loss, theft and unauthorized use, disclosure or modification. Regardless of the precautions taken by you or by us, “perfect security” does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk. While we take reasonable precautions against possible security breaches of the Website, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your Personal Information safe (including your Account password) and log out of your Account after use. In the event that personal information is compromised as a breach of security, we will promptly notify Website and mobile application users in compliance with applicable law.

VTD cannot guarantee the security measures we might integrate with or whose services may access through our Website. We recommend reviewing the security protocols of Via to understand their data protection measures: ridewithvia.com/security.

Updates to Policy

VTD may amend this Privacy Policy at any time by posting the amended terms on its Website located at https://valleytransit.org/. All amended terms shall automatically be effective after they are initially posted on the Website. We encourage you to periodically review the Website for the latest information on our privacy practices.

Your Consent

By using our Website and the App, you consent to this Policy. For more details, please see our Terms of Use Policy.

Contact Us

If you have any questions about our Privacy Policy, the data we hold or you would like to exercise one of your data protection rights, please do not hesitate to contact us.