Valley Transit District complies with the federal Americans with Disabilities Act (ADA). One of the many provisions states that paratransit service must be provided to ADA paratransit eligible individuals whose transportation origins and destinations are within a 3/4 mile radius of the CT Transit (255) or Greater Bridgeport Transit (15) fixed route services. ADA paratransit service outside the 3/4 mile service area is not mandated under the regulation and may not be provided. Fares for ADA riders can be no more than twice what is charged on regular fixed route bus service.

See our current fares.

All written materials are available in alternative formats (i.e. Braille, voice recording, USB's, large print) upon request by contacting VTD at 203-735-6824.

Riders must be certified for ADA status

Here are some examples of disabilities or conditions that would make a rider eligible for ADA:

• Rider cannot travel to the bus stop due to physical limitations or visual, cognitive or developmental impairments.
• Rider cannot wait at a bus stop, either standing or sitting, for more than 15 minutes. 
• Rider cannot get on or get off the bus without assistance. 
• Rider cannot understand transit directions or identify buses or bus stops, or handle fares.

Those ADA passengers needing a reasonable modification to their service may make a request while booking their reservation. When origin to destination service (door to door) is necessary, we encourage passengers to inform the VTD reservationist of this request.

The above criteria are just a few examples of meeting ADA criteria. For further questions or to apply for ADA status, please call our administrative office at 203-735-6824 or click on the link below to download an ADA certification application.

To apply for ADA Paratransit eligibility, contact VTD, or click HERE.

The Valley Transit District processes ADA paratransit applications within twenty-one (21) calendar days after receiving all the information necessary to determine eligibility. An Application is "complete" when all sections of the application are filled out, VTD has received the completed medical verification from an appropriate professional, and an interview.

Applications will be returned if they are not properly filled out.

Be sure to:

• Legibly complete each section of the application.
• Answer all the questions to the best of your knowledge. If a question does not apply, please write N/A.
• Provide your contact information (address, phone number etc...).
• Provide your specific medical diagnosis. What does the medical profession say you have (example: arthritis, congestive heart failure, an anxiety disorder)? Please do not use generic terms such as "can’t walk", "old age", "uses a wheelchair", to describe your medical condition. These terms are not acceptable answers to this question and your application will be returned to you as incomplete.
• Legibly complete the Authorization to Obtain Medical Information.
• Provide the Name, Address, Phone Number for the medical professional treating your primary condition.
• Please sign the form
• Do not bring the form to the professional to sign, this form must be returned to VTD, unsigned by the professional. VTD will send it to your professional.

Please sign the application.

If a decision is not made within 21 days, presumptive eligibility and ADA Paratransit service will be provided until a final decision is made. You will be notified of your eligibility by letter. If you are determined to be eligible for ADA Paratransit for some or all your trips, you will receive a Certification Letter and a Customer Guide with information about how to use the service.

Click here for the VTD ADA Rider Guide

Click Here for the VTD Visitor-Escort/Companion and PCA Policy (English)

Discrimination-Related Complaints

Should riders feel VTD service is failing to provide non-discriminatory service for any reason, riders are encouraged to file a formal complaint with VTD to resolve the issue. Complaints may be filed on our Contact Us page by using the web form. Alternatively, you may contact the VTD Administration Office at 203-735-6824 Ext 101, email us at Howarewedoing@valleytransit.org, or write to us at:

Valley Transit District

C/O ADA Coordinator

41 Main Street

Derby, CT 06418

ADA Complaint Form

Complaint Form  | Forma de denuncia de discriminación | Dyskryminacja Formularz skargi

All complainants must identify themselves when filing a complaint. Records will be kept on file for five years.

Reasonable Modification Policy

Reasonable Modification Request Form

Your Civil Rights

Click here for Title VI Notice: Title VI Notice

Title VI complaint process: Title VI complaint process

Title VI Discrimination Complaint Form: English - Spanish - Polish