Valley Transit District
HOMEPAGE
SERVICES
SERVICE BOUNDARIES
ACCESSIBILITY
PUBLIC NOTICES
FARES
CONTACT US


ACCESSIBILITY PROGRAM

Your Civil Rights

Click here for Title VI Notice:     Title VI Notice

Title VI complaint process:      Title VI complaint process

Title VI Discrimination Complaint Form: English - Spanish - Polish

Large print materials available upon request by contacting VTD at 203-735-6824

Valley Transit District complies with the federal Americans with Disabilities Act (ADA). One of the many provisions states that paratransit service must be provided to ADA paratransit eligible individuals whose transportation origins and destinations are within a 3/4 mile radius of the CT Transit (255) or Greater Bridgeport Transit (15) fixed route services. ADA paratransit service outside the 3/4 mile service area is not mandated under the regulation and may not be provided.  Fares for ADA riders can be no more than twice what is charged on regular fixed route bus service. 

See our “Fares” page for our current fares.

 

Valley Transit District service will extend outside its service area to New Haven for ADA riders .
Riders must be certified for ADA status.  Here are some examples of disabilities or conditions that would make a rider eligible for ADA:

  1. Rider cannot travel to the bus stop due to physical limitations or visual, cognitive or developmental impairments.
  2. Rider cannot wait at a bus stop, either standing or sitting, for more than 15 minutes. 
  3. Rider cannot get on or get off the bus without assistance. 
  4. Rider cannot understand transit directions or identify buses or bus stops, or handle fares.

Those ADA passengers needing a resonable modification to their service may make a request while booking their reservation.When origin to destination service (door to door) is necessary, we encourage passengers to inform the VTD reservationist of this request.

The above criteria are just a few examples of meeting ADA criteria.  For further questions or to apply for ADA status, please call our administrative office at 735-6824 or click on the link below to download an ADA certification application. 

To apply for ADA Paratransit eligibility, contact VTD, or click HERE

Once you have filled out as much of the application as you can and submitted it by mail or online to VTD, allow seven (7) days and then call VTD @ 203.735.6824 ext. 102 to set up your certification interview. If needed, transportation to the interview will be provided and the services of an American Sign Language or other language interpreter offered at no charge.  Please bring an acceptable form of identification with you (preferably a photo ID) to the interview. If you do not have a photo ID available, contact your service provider to determine acceptable forms of identification. You may also bring additional information about your disability or health condition, but this is not required. During the interview, your application form will be reviewed and if necessary, assistance will be offered to help you complete it. Your travel abilities and limitations will be discussed in more detail. You may be asked to take a "mock" bus trip. This will take about 30 to 45 minutes and your travel abilities and limitations will be assessed. Please dress for the weather as you may be asked to go

outside. Also, at the interview you may be asked to sign a document allowing the service provider to contact your physician or other professional to verify your eligible condition. Finally, at the interview you will be asked to sign a certificate that the information in your application is true and correct. Providing false and misleading information may result in a reevaluation of your eligibility. A decision will be made on your application within 21 days after the completion of the interview, assessment and receipt of medical verification and follow-up questions, if necessary. If a decision is not made within 21 days, temporary eligibility and ADA Paratransit service will be provided until a final decision is made. You will be notified of your eligibility by letter. If you are determined to be eligible for ADA Paratransit for some or all your trips, you will receive a Certification Letter and a Customer Guide with information about how to use the service.

Click here for the VTD ADA Rider Guide

Completed applications will be processed within 21 days. Eligibility determination will require a personal interview with the applicant and verification by a professional familiar with the applicant’s condition. While ADA eligibility is being determined, transportation will be provided to the applicant.

Eligibility for ADA paratransit service will be granted immediately and presumptively upon receipt of a completed application.  This presumptive eligibility will be withdrawn however if the applicant does fully complete the application process, including attending an in-person interview.

Discrimination-Related Complaints

Should riders feel VTD service is failing to provide non-discriminatory service for any reason, riders are encouraged to file a formal complaint with VTD to resolve the issue. Complaints may be filed on our Contact Us page by using the web form. Alternatively, you may contact the VTD Administration Office at 203-735-6824 Ext 101, email us at Howarewedoing@valleytransit.org, or write to us at:

Large print materials available upon request by contacting VTD at 203-735-6824

 

Valley Transit District

C/O ADA Coordinator

41 Main Street

Derby, CT 06418

Complaint Form  | Forma de denuncia de discriminación | Dyskryminacja Formularz skargi

 

All complainants must identify themselves when filing a complaint. Records will be kept on file for five years.

 

 

HOMEPAGE
SERVICES
SERVICE BOUNDARIES
ACCESSIBILITY
FARES
CONTACT US
  Valley Transit District

Valid XHTML 1.0 Transitional

Web Design by Two Brothers Web Design CT