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ACCESSIBILITY PROGRAM

Your Civil Rights

The Naugatuck Valley Council of Governments and the Valley Transit District (VTD) are committed to providing non-discriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964 ("Title VI").

To request more information about Title VI, or to submit a written complaint if you believe that you have been subjected to discrimination, you may contact:

Naugatuck Valley Council of Governments
Office of Civil Rights & Title VI Compliance
49 Leavenworth Street, 3rd Floor
Waterbury, CT 06702

In addition to your right to file a complaint with the VCOG or VTD, you have the right to file a Title VI complaint with:

U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights
Kendall Square
55 Broadway
Cambridge, MA 02142.

 

Title VI Discrimination Complaint Form: English - Spanish - Polish

Large print materials available upon request by contacting VTD at 203-735-6824

Valley Transit District complies with the federal Americans with Disabilities Act (ADA). One of the many provisions states that paratransit service must be provided to ADA paratransit eligible individuals whose transportation origins and destinations are within a 3/4 mile radius of the CT Transit (F) or Greater Bridgeport Transit (15) fixed route services. ADA paratransit service outside the 3/4 mile service area is not mandated under the regulation and may not be provided.  Fares for ADA riders can be no more than twice what is charged on regular fixed route bus service. 

See our “Fares” page for our current fares.

 

Valley Transit District service will extend outside its service area to New Haven for ADA riders .
Riders must be certified for ADA status.  Here are some examples of disabilities or conditions that would make a rider eligible for ADA:

  1. Rider cannot travel to the bus stop due to physical limitations or visual, cognitive or developmental impairments.
  2. Rider cannot wait at a bus stop, either standing or sitting, for more than 15 minutes. 
  3. Rider cannot get on or get off the bus without assistance. 
  4. Rider cannot understand transit directions or identify buses or bus stops, or handle fares.

Those ADA passengers needing a resonable modification to their service may make a request while booking their reservation.When origin to destination service (door to door) is necessary, we encourage passengers to inform the VTD reservationist of this request.

The above criteria are just a few examples of meeting ADA criteria.  For further questions or to apply for ADA status, please call our administrative office at 735-6824 or click on the link below to download an ADA certification application. 

Click here for the VTD ADA Rider Guide

Click here for ADA application

Completed applications will be processed within 21 days. Eligibility determination will require a personal interview with the applicant and verification by a professional familiar with the applicant’s condition. While ADA eligibility is being determined, transportation will be provided to the applicant.

Eligibility for ADA paratransit service will be granted immediately and presumptively upon receipt of a completed application.  This presumptive eligibility will be withdrawn however if the applicant does fully complete the application process, including attending an in-person interview.

Discrimination-Related Complaints

Should riders feel VTD service is failing to provide non-discriminatory service for any reason, riders are encouraged to file a formal complaint with VTD to resolve the issue. Complaints may be filed on our Contact Us page by using the web form. Alternatively, you may contact the VTD Administration Office at 203-735-6824 Ext 101, email us at Howarewedoing@valleytransit.org, or write to us at:

Large print materials available upon request by contacting VTD at 203-735-6824

 

Valley Transit District

C/O ADA Coordinator

41 Main Street

Derby, CT 06418

Complaint Form  | Forma de denuncia de discriminación | Dyskryminacja Formularz skargi

 

All complainants must identify themselves when filing a complaint. Records will be kept on file for five years.

 


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